Drawnly Art (“we”, “our”, “us”) is operated by Invera Limited, a company incorporated in Hong Kong. This Privacy Policy explains how we collect, use, and protect your personal data when you visit drawnlyart.com or place an order with us.
1. Information We Collect
When you place an order or contact us, we may collect:
- Identity & contact information: name, email address, phone number
- Delivery information: shipping address
- Payment information: handled directly by our payment providers (WooPayments / Stripe and PayPal); we do not store your card number
- Reference photos: photos you upload to help us create your portrait. These are used solely to fulfil your order and are not shared with third parties.
- Usage data: IP address, browser type, pages visited — collected automatically via cookies for site analytics
2. How We Use Your Information
- To process and fulfil your order
- To communicate about your order status and delivery
- To respond to enquiries and customer service requests
- To improve our website and services (aggregated analytics only)
- To comply with legal obligations
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Third-Party Service Providers
We share data only with service providers necessary to operate our store:
- WooPayments / Stripe — payment processing
- PayPal — payment processing
- Hostinger — website hosting
- Delivery carriers — shipping and tracking
Each provider handles your data under their own privacy policy and security standards.
4. Cookies
We use cookies to keep your shopping cart, remember your session, and understand how visitors use our site. You can disable cookies in your browser settings; this may affect some functionality of the store.
5. Data Retention
We retain order data (including your contact and shipping information) for 3 years to comply with accounting and legal requirements. Reference photos you upload are retained until your order is complete and then deleted within 30 days. You may request earlier deletion at any time.
6. Your Rights
Depending on where you are located, you may have the right to access, correct, or delete the personal data we hold about you, object to or restrict certain uses of your data, and request data portability.
To exercise any of these rights, please contact us at vq716704@gmail.com.
If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority. If you are a California resident (CCPA), you have the right to know what personal information we collect and to request deletion; we do not sell personal information.
7. Data Security
We implement reasonable technical and organisational measures to protect your data, including HTTPS encryption for all data transmitted to and from our site. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact
If you have any questions about this Privacy Policy, please contact us:
Drawnly Art / Invera Limited
Email: vq716704@gmail.com